Shipping Policy

PROCESSING TIMES

Items in Stock:

• Please check individual listings for item availability
• Orders will be dispatched with 2-3 business days after your transaction has been processed

Made to Order / Customised Items:

• Made-to-order artwork times will differ depending on design and size - please check the individual listings for item lead times
• Orders will be dispatched within 2-3 business days of completion of your made to order item

All Items:

• Orders that are received on non-business days will be processed and dispatched on the next business day (Monday to Friday)
• Orders are not shipped or delivered on weekends or holidays
• An email will be sent with a tracking number when your order is on its way. If you don't receive an email, please check your junk email folder - otherwise email us at info@purelymagicalcreations.com and we will send through another copy to you

 

DELIVERY

Australia

• Australia wide shipping only at this time.
• Orders are sent via various methods depending on the size of your order and location. Our courier partners may include Aramex, Australia Post and other freight partners.
• All orders will be Authority to Leave in a safe location. If there is no safe location, a calling card may be left and you will need to collect the parcel from the local agent. If you do not wish to have Authority to Leave, you will need to place a note in the Notes Section of your order when checking out.
• Bulky/heavy orders and remote locations as deemed by our courier partners may incur an additional charge. If this applies to your order, you will be notified by email with an invoice for any difference after checkout, or feel free to contact us prior with your shipping address for a quotation. Shipping will not occur until payment for the excess freight charges has been received in full
• We do not ship to PO Boxes or Parcel Lockers
• Delivery for our service generally takes between 2 to 10 business days
• Delivery delays may occur around public holidays.

 

AUSTRALIAN SHIPPING RATES

• Flat rate standard shipping for Australian orders with exception to remote locations is $12.00.
• Flat rate express shipping for Australian orders with exception to remote locations is $20.00.
• Remote locations as deemed by our courier partners may incur an additional charge. We will notify you via email if this applies to your order, or feel free to contact us prior to purchase with your shipping address for a quotation.

 

ORDER NOT RECEIVED

• If your order has not been delivered within the expected time frame for delivery, please check your shipping information and submit an enquiry directly with the courier delivering your order - this will escalate the enquiry and in most cases, the delivery will occur within 1 to 2 days
• Delays may happen, especially during periods when there is a high volume of parcels being delivered. Once you have submitted your enquiry and if you still have not received your parcel, please contact us at info@purelymagicalcreations.com

 

UNCLAIMED / RETURN PACKAGES

• If a packed is returned to Purely Magical Creations because the buyer has provided an incorrect address, or has not claimed a package after the delivery attempt, a refund will not be issues. The buyer must (re)pay the shipping costs before the item can be resent.